Matt was very patient and explained everything in simple language I could understand. He gave a very competitive quote for the work and how long it would take bothy of which he kept to. He was the tidiest contractor I have ever met and solved all of the problems we reported with out any fuss but worked extremely hard.. We have had problems with our heating system for many years which he has now addressed in one visit. He has not only met our expectations but exceeded them. He is very much customer focused and takes pride in his work and not in a hurry to leave until both he and customer are satisfied. I cannot praise him too highly. Highly recommend.